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FAQ's- Returns

DO YOU OFFER A REFUND IF I MY GAME IS FAULTY?
Yes of course, we always test and check all our games before they are ready for sale, If one of our games is found to be faulty after you have returned it to us,we will offer a replacement of full refund within 2 days, it must be in the same condition as sent out to you. We recommend return by recorded delivery, note we do not pay for any return postage costs. Please contact us for a reference number before returning any items.

I MADE A MISTAKE WHEN ORDERING. WHAT SHOULD I DO?
Just contact us soon as possible by email or phone and we can try to resolve it as we process orders very quickly the sooner you contact us the better. Please contact us for a reference number before returning any items.



Helplines and Helpline numbers

We can give quotes on any repairs to consoles and game discs, please call 01384 569040 for more info

We can put you in touch with the manufactures listed below, who all offer technical support and advice

If you are having problems please contact: SONY Network services – 08702 422 299

Sony Helpline 0844 736 0595 or visit the Sony PlayStation support website

XBOX0800 587 1102 or visit the XBOX support website

Nintendo0870 6060 247 or visit the NINTENDO support website

 



Part Exchange- In-store only- NOT available online

We are happy to take in part exchange all PS4 and XBOX ONE games, and some XBOX 360, PS3, Nintendo Wii games. 
To get the best price games MUST:

  • Boxed with original manuals/instructions
  • In good condition
  • We will buy games for cash, but they are only valued at around half the part exchange value.
  • We do not swop older games for new releases
  • Please contact us to discuss your trade in- in-store only*

Please note, It is hard to give accurate part exchange prices on the telephone as it depends on the condition of the games as well as our current stock levels and demands.

"Prices given on the telephone are only a guide

and can change at any time"


 

XBOX 360 Games -All prices are inclusive of UK Recorded Delivery

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